Your Display Experts 608-254-5300 info@aluminumdisplaycase.com



Return Policy

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can not offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. Please include the order number and the recipient of the package to ensure we have a record of your purchase.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition is damaged or missing parts for reasons not due to our error

Any item that is returned more than 30 days after delivery

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days of receipt of the item by our staff.

 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@aluminumdisplaycase.com.

 

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@aluminumdisplaycase.com

 

Shipping

You will be responsible for paying for your own shipping costs for returning your item unless Aluminum Display Case LLC is at fault. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.